FAST EUROPEAN DELIVERY
Returns and Refunds
BUYING A GIFT?
IT’S EASY WITH OUR CHRISTMAS GIFT POLICY…..
From 5th November 2019 until 24th December we are offering all customers Extended Returns until 31st January 2020 for all their online purchases at Online Golf. Personalised golf balls do not qualify for extended Christmas returns’.
To return a product simply follow the postal procedure below.
In the event that you are not satisfied with any purchase from onlinegolf.co.uk, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund.
The following goods may not be returned for refund.
- Packs of socks that have been split.
- Packs of gloves that have been split.
- Any socks, underwear or baselayers that have been worn.
- Any device where the Warranty has been registered or additional software has been downloaded.
- Blister packs that have been opened.
Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items
and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the
Our customer service opening hours are:
- 8.00am to 7.00pm Monday to Friday
- 9.00am to 6.00pm Saturday
- Sundays CLOSED
- Bank Holidays will be Saturday hours
Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish to be taken with your return.
What happens next?
You now have two options:
- So that you receive the replacement goods as soon as possible, we recommend that you place another order online as soon as you know you will have to return the original goods. This means you will have what you need without unnecessary delay, rather than having to wait for the goods to reach us and be processed. If you choose this method you should request a refund for your original order when you send it back.
- Finally, if you do not wish to place another order and would just like a refund, then let us know and we will do this as soon as your order is received.
Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.
All goods come with a 12 month guarantee backed by the manufacturer, with the exception of Pre-owned, ex-demo or ex-display goods. Pre-owned, ex-demo or ex-display goods that become faulty during use are unable to be returned outside the standard 30-day return policy. Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a "bought as seen" basis. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail firstname.lastname@example.org with your order number and daytime contact number so we can arrange an exchange delivery.
For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace, offer a like for like replacement, issue a voucher, or they may return the faulty item if they feel there has been no manufacturing fault.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Returning Goods that came with a Free Gift
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.Returns Department
Units 1-4, Priestley Road
Wardley Industrial Estate
How do I track my order?
All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.
How do I return something?
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.
What happens if I miss the couriers when they deliver?
For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you via email at email@example.com
I've made an error on my order - how do I change it?
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible by sending us an email at firstname.lastname@example.org
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
How do I cancel my order?
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 7pm (GMT) Monday to Friday and 9am and 6pm (GMT) Saturdays and Bank Holidays by e-mailing email@example.com
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.