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COVID-19
Please accept our apologies as some of our delivery partners are experiencing delays due to the current situation regarding COVID-19. Please track your parcel through the normal channels. Thank you.
Minimising contact between couriers and customers to safeguard our customers during the COVID-19 pandemic
Shipping & Delivery Information
We take the delivery of your order extremely seriously and as such we work daily very closely with our carriers, DPD; part of Geopost and Hermes to ensure a good level of service.
We offer full traceability for your orders from point of shipping through to delivery. You will receive a delivery dispatch email as soon as our carriers have collected your order, showing
you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.
UK Deliveries:
We are pleased to be able to offer a range of different UK delivery services, Including FREE Standard Delivery on all orders over £30 as well as an DPD Next Day, Express, Saturday, Sunday and Choose a Deliver Date options. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.
Standard Delivery FREE on all orders over £30.
Delivered up to 10 working days (Monday to Friday excluding UK Public Holidays).
DPD Next Day Delivery - Tracked delivery (£4.90)
Order before 5pm for delivery next day (Monday to Friday excluding UK Public Holidays)
DPD Express Delivery - Tracked delivery (£3.90)
Order before 5pm delivered within 3 working days (Monday to Friday excluding UK Public Holidays)
DPD Saturday Delivery - Tracked delivery (£9.90)
Order throughout the week, before 5pm on Friday to receive on Saturday. Orders placed after 5pm on Friday will be delivered on the following Saturday.
DPD Sunday Delivery - Tracked delivery (£9.90)
Order throughout the week, before 5pm on Friday to receive on Sunday. After 5pm on Friday, this option will not be available until Monday.
DPD Choose a Delivery Date - Tracked delivery (£6.90)
Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.
Orders can be despatched to your home or workplace and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between
8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.
We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for
the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can
add special delivery instructions, for example: "Door entry code 1234".
European and International Deliveries:
Outside of the United Kingdom, we ship to a wide range of countries, using DPD. This is a fully tracked service and a signature is required to receive your order. Please note that our dispatch time for in-stock items is 1 to 2 working days. All time scales are based upon your orders being received before 6pm (GMT). For orders received after this time, processing will begin on the following working day.
The delivery costs, minimum order for free shipping and estimated delivery time for the destinations we currently ship to can be found below. Please select the relevant currency to be shown the correct information.If you have any queries over delivery times or costs, please contact a member of our Customer Relations department
Select Your Currency
Pounds Sterling
Destination | Delivery Cost | Free Delivery | Delivery Estimate |
Australia | £60 | £N/A | 6-9 days |
Austria | £7.90 | £149.90 | 5-6 days |
Belgium | £5.90 | £129.90 | 3-5 days |
Czech Republic | £9.90 | £149.90 | 5-6 days |
Denmark | £7.90 | £149.90 | 5-6 days |
Finland | £11.90 | £149.90 | 6-7 days |
France | £6.90 | £99.90 | 3-5 days |
Germany | £5.90 | £99.90 | 3-5 days |
Guernsey | £7.90 | £149.90 | 3-5 days |
Hungary | £9.90 | £199.90 | 6-7 days |
Italy | £9.90 | £99.90 | 5-6 days |
Northern Ireland | £11.90 | £99.90 | 3-5 days |
Republic of Ireland | £9.90 | £149.90 | 3-5 days |
Jersey | £7.90 | £149.90 | 3-5 days |
Luxembourg | £7.90 | £149.90 | 3-5 days |
Netherlands | £6.90 | £109.90 | 3-5 days |
New Zealand | £70 | £N/A | 7-9 days |
Poland | £9.90 | £149.90 | 6-7 days |
Portugal | £11.90 | £149.90 | 6-7 days |
Slovakia | £9.90 | £149.90 | 5-6 days |
Spain | £9.90 | £149.90 | 5-6 days |
Sweden | £9.90 | £149.90 | 6-7 days |
Switzerland | £12.90 | £249.90 | 5-6 days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Euros
Destination | Delivery Cost | Free Delivery | Delivery Estimate |
Australia | €60 | €750 | 6-9 days |
Austria | €8.90 | €169.90 | 5-6 days |
Belgium | €6.90 | €149.90 | 3-5 days |
Czech Republic | €10.90 | €169.90 | 5-6 days |
Denmark | €8.90 | €169.90 | 5-6 days |
Finland | €12.90 | €169.90 | 6-7 days |
France | €7.90 | €99.90 | 3-5 days |
Germany | €6.90 | €99.90 | 3-5 days |
Guernsey | €8.90 | €169.90 | 3-5 days |
Hungary | €10.90 | €224.90 | 6-7 days |
Italy | €10.90 | €99.90 | 5-6 days |
Northern Ireland | €11.90 | €99.90 | 3-5 days |
Republic of Ireland | €10.90 | €169.90 | 3-5 days |
Jersey | €8.90 | €169.90 | 3-5 days |
Luxembourg | €8.90 | €169.90 | 3-5 days |
Netherlands | €7.90 | €124.90 | 3-5 days |
New Zealand | €70 | €850 | 7-9 days |
Poland | €10.90 | €169.90 | 6-7 days |
Portugal | €13.90 | €169.90 | 6-7 days |
Slovakia | €10.90 | €169.90 | 5-6 days |
Spain | €10.90 | €169.90 | 5-6 days |
Sweden | €10.90 | €169.90 | 6-7 days |
Switzerland | €13.90 | €284.90 | 5-6 days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Swedish Krona
Destination | Delivery Cost | Free Delivery | Delivery Estimate |
Australia | 615 kr | 7500 kr | 6-9 days |
Austria | 89.90 kr | 1710 kr | 5-6 days |
Belgium | 65.90 kr | 1480 kr | 3-5 days |
Czech Republic | 112.90 kr | 1710 kr | 5-6 days |
Denmark | 88.90 kr | 1710 kr | 5-6 days |
Finland | 132.90 kr | 1710 kr | 6-7 days |
France | 78.90 kr | 1190 kr | 3-5 days |
Germany | 66.90 kr | 1190 kr | 3-5 days |
Guernsey | 112.90 kr | 1710 kr | 3-5 days |
Hungary | 111.90 kr | 2290 kr | 6-7 days |
Italy | 112.90 kr | 1190 kr | 5-6 days |
Northern Ireland | 132.90 kr | 1113 kr | 3-5 days |
Republic of Ireland | 112.90 kr | 1710 kr | 3-5 days |
Jersey | 89.90 kr | 1710 kr | 3-5 days |
Luxembourg | 89.90 kr | 1710 kr | 3-5 days |
Netherlands | 76.90 kr | 1253 kr | 3-5 days |
New Zealand | 715 kr | 8500 kr | 7-9 days |
Poland | 111.90 kr | 1710 kr | 6-7 days |
Portugal | 134.90 kr | 1710 kr | 6-7 days |
Slovakia | 111.90 kr | 1710 kr | 5-6 days |
Spain | 112.90 kr | 1710 kr | 5-6 days |
Sweden | 112.90 kr | 1710 kr | 6-7 days |
Switzerland | 143.90 kr | 2849 kr | 5-6 days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Danish Krone
Destination | Delivery Cost | Free Delivery | Delivery Estimate |
Australia | 530 dkk | 6540 dkk | 6-9 days |
Austria | 65.90 dkk | 1241 dkk | 5-6 days |
Belgium | 65.90 dkk | 1076 dkk | 3-5 days |
Czech Republic | 81.90 dkk | 1241 dkk | 5-6 days |
Denmark | 81.90 kr | 1241 kr | 5-6 days |
Finland | 123.90 dkk | 1241 kr | 6-7 days |
France | 57.90 dkk | 828 dkk | 3-5 days |
Germany | 48.90 dkk | 828 dkk | 3-5 days |
Guernsey | 81.90 dkk | 1233 dkk | 3-5 days |
Hungary | 164.90 dkk | 1655 dkk | 6-7 days |
Italy | 81.90 dkk | 828 dkk | 5-6 days |
Northern Ireland | 98.90 dkk | 828 dkk | 3-5 days |
Republic of Ireland | 81.90 dkk | 1241 dkk | 3-5 days |
Jersey | 81.90 dkk | 1233 dkk | 3-5 days |
Luxembourg | 64.90 dkk | 1233 dkk | 3-5 days |
Netherlands | 65.90 dkk | 1241 dkk | 3-5 days |
New Zealand | 615 dkk | 7410 dkk | 7-9 days |
Poland | 123.90 dkk | 1241 dkk | 6-7 days |
Portugal | 98.90 dkk | 1241 dkk | 6-7 days |
Slovakia | 123.90 dkk | 1241 dkk | 5-6 days |
Spain | 81.90 dkk | 1241 dkk | 5-6 days |
Sweden | 81.90 dkk | 1241 dkk | 6-7 days |
Switzerland | 164.90 dkk | 2070 dkk | 5-6 days | >
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Additional Information:
All of the terms and conditions can be found here on the DPD website
Bulk and Oversized Orders
- Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
- We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.
Delivery to PO Boxes
Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.
Australia and New Zealand deliveries
Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.
Transportation of Liquids & Aerosols
Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:
- Dangerous or hazardous goods
- Flammable goods
- Dated and perishable food/drink
- Liquids (This includes batteries and battery acid)
- Glass
VAT Content and Refunds:
If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.
We are unable to deliver to the areas listed below:
Country | Post/Zip Code | Area |
DenmarkDenmark | 100 to 9993900 to 3999 | Faroe IslandsGreenland |
FranceFranceFrance | 97000 to 9799998600 to 9899920XXX | Guadaloupe, MartiniqueLa Réunion, Guyane FranÇaise and Territoires d'Outre-MerCorsica |
ItalyItaly | 47890 to 4789900120 | San MarinoVatican City |
PortugalPortugal | 09000 to 0949909500 to 09999 | MadeiraAzores |
Spain | 35XXX and 38XXX | Canary Islands |
USA | ALL | USA |
UK | GX11 1AA | Gibraltar |
How do I track my order?
All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.
How do I return something?
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.
What happens if I miss the couriers when they deliver?
For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you via email at aftersales@onlinegolf.co.uk
I've made an error on my order - how do I change it?
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible by sending us an email at aftersales@onlinegolf.co.uk
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
How do I cancel my order?
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays by e-mailing aftersales@onlinegolf.co.uk
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.