COVID-19

Please accept our apologies as some of our delivery partners are experiencing delays due to the current situation regarding COVID-19. Please track your parcel through the normal channels. Thank you.

Minimising contact between couriers and customers to safeguard our customers during the COVID-19 pandemic

  • We are encouraging all customers to use the alternative delivery options available to them; myPlaces, Diversions and Safe Place for example, which means that they do not have to receive their parcel direct from the courier or sign for it.
  • For those customers who do not divert, some couriers have put in place a temporary process for our signature deliveries which couriers will follow to ensure contact is minimised.
  • Where a safe place is possible, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that safe place
  • Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign.


  • Shipping & Delivery Information

    We take the delivery of your order extremely seriously and as such we work daily very closely with our carriers, DPD; part of Geopost and Hermes to ensure a good level of service.

    We offer full traceability for your orders from point of shipping through to delivery. You will receive a delivery dispatch email as soon as our carriers have collected your order, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

    UK Mainland Deliveries:

    We are pleased to be able to offer a range of different UK mainland delivery services, Including FREE Standard Delivery on all orders over £30 as well as an DPD Next Day, Express, Saturday, Sunday and Choose a Deliver Date options. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.

    Standard Delivery FREE on all orders over £30.
    Delivered up to 3-5 working days (Monday to Friday excluding UK Public Holidays).

    DPD Next Day Delivery - Tracked delivery (£4.90)
    Order before 4pm for delivery next day (Monday to Friday excluding UK Public Holidays)

    DPD Express Delivery - Tracked delivery (£3.90)
    Order before 4pm delivered within 3 working days (Monday to Friday excluding UK Public Holidays)

    DPD Saturday Delivery - Tracked delivery (£9.90)
    Order throughout the week, before 4pm on Friday to receive on Saturday. Orders placed after 5pm on Friday will be delivered on the following Saturday.

    DPD Sunday Delivery - Tracked delivery (£9.90)
    Order throughout the week, before 4pm on Friday to receive on Sunday. After 5pm on Friday, this option will not be available until Monday.

    DPD Choose a Delivery Date - Tracked delivery (£6.90)
    Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.

    Orders can be despatched to your home or workplace and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

    We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions, for example: "Door entry code 1234".


    UK Non Mainland Deliveries:


    Northern Ireland - DPD Tracked delivery (£7.90) FREE on all orders over £74.90
    Delivered 2-3 working days

    European and International Deliveries:

    Outside of the United Kingdom mainland, we ship to a wide range of countries, using DPD. This is a fully tracked service and a signature is required to receive your order. Please note that our dispatch time for in-stock items is 1 to 2 working days. All time scales are based upon your orders being received before 6pm (GMT). For orders received after this time, processing will begin on the following working day.

    The delivery costs, minimum order for free shipping and estimated delivery time for the destinations we currently ship to can be found below. Please select the relevant currency to be shown the correct information.If you have any queries over delivery times or costs, please contact a member of our Customer Relations department

    Select Your Currency

    Pounds Sterling
    Destination Delivery Cost Free Delivery Delivery Estimate
    Australia £60 £N/A 6-9 days
    Austria £7.90 £149.90 5-6 days
    Belgium £5.90 £129.90 3-5 days
    Czech Republic £9.90 £149.90 5-6 days
    Denmark £9.90 £99.90 5-6 days
    Finland £11.90 £149.90 6-7 days
    France £6.90 £99.90 3-5 days
    Germany £5.90 £99.90 3-5 days
    Guernsey £7.90 £149.90 3-5 days
    Hungary £9.90 £199.90 6-7 days
    Italy £9.90 £99.90 5-6 days
    Northern Ireland £7.90 £74.90 3-5 days
    Republic of Ireland £9.90 £149.90 3-5 days
    Jersey £7.90 £149.90 3-5 days
    Luxembourg £7.90 £149.90 3-5 days
    Netherlands £6.90 £109.90 3-5 days
    New Zealand £70 £N/A 7-9 days
    Poland £9.90 £149.90 6-7 days
    Portugal £11.90 £149.90 6-7 days
    Slovakia £9.90 £149.90 5-6 days
    Spain £9.90 £149.90 5-6 days
    Sweden £12.90 £99.90 6-7 days
    Switzerland £12.90 £249.90 5-6 days

    Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

    Euros
    Destination Delivery Cost Free Delivery Delivery Estimate
    Australia €60 €750 6-9 days
    Austria €8.90 €169.90 5-6 days
    Belgium €6.90 €149.90 3-5 days
    Czech Republic €10.90 €169.90 5-6 days
    Denmark €11.90 €116.90 5-6 days
    Finland €12.90 €169.90 6-7 days
    France €7.90 €99.90 3-5 days
    Germany €6.90 €99.90 3-5 days
    Guernsey €8.90 €169.90 3-5 days
    Hungary €10.90 €224.90 6-7 days
    Italy €10.90 €99.90 5-6 days
    Northern Ireland €84.90 €99.90 3-5 days
    Republic of Ireland €10.90 €169.90 3-5 days
    Jersey €8.90 €169.90 3-5 days
    Luxembourg €8.90 €169.90 3-5 days
    Netherlands €7.90 €124.90 3-5 days
    New Zealand €70 €850 7-9 days
    Poland €10.90 €169.90 6-7 days
    Portugal €13.90 €169.90 6-7 days
    Slovakia €10.90 €169.90 5-6 days
    Spain €10.90 €169.90 5-6 days
    Sweden €13.90 €116.90 6-7 days
    Switzerland €13.90 €284.90 5-6 days

    Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

    Swedish Krona
    Destination Delivery Cost Free Delivery Delivery Estimate
    Australia 615 kr 7500 kr 6-9 days
    Austria 89.90 kr 1710 kr 5-6 days
    Belgium 65.90 kr 1480 kr 3-5 days
    Czech Republic 112.90 kr 1710 kr 5-6 days
    Denmark 116 kr 1170 kr 5-6 days
    Finland 132.90 kr 1710 kr 6-7 days
    France 78.90 kr 1190 kr 3-5 days
    Germany 66.90 kr 1190 kr 3-5 days
    Guernsey 112.90 kr 1710 kr 3-5 days
    Hungary 111.90 kr 2290 kr 6-7 days
    Italy 112.90 kr 1190 kr 5-6 days
    Northern Ireland 91.90 kr 1113 kr 3-5 days
    Republic of Ireland 112.90 kr 1710 kr 3-5 days
    Jersey 89.90 kr 1710 kr 3-5 days
    Luxembourg 89.90 kr 1710 kr 3-5 days
    Netherlands 76.90 kr 1253 kr 3-5 days
    New Zealand 715 kr 8500 kr 7-9 days
    Poland 111.90 kr 1710 kr 6-7 days
    Portugal 134.90 kr 1710 kr 6-7 days
    Slovakia 111.90 kr 1710 kr 5-6 days
    Spain 112.90 kr 1710 kr 5-6 days
    Sweden 112.90 kr 1170 kr 6-7 days
    Switzerland 143.90 kr 2849 kr 5-6 days

    Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

    Danish Krone
    >
    Destination Delivery Cost Free Delivery Delivery Estimate
    Australia 530 dkk 6540 dkk 6-9 days
    Austria 65.90 dkk 1241 dkk 5-6 days
    Belgium 65.90 dkk 1076 dkk 3-5 days
    Czech Republic 81.90 dkk 1241 dkk 5-6 days
    Denmark 86.00 kr 860 kr 5-6 days
    Finland 123.90 dkk 1241 kr 6-7 days
    France 57.90 dkk 828 dkk 3-5 days
    Germany 48.90 dkk 828 dkk 3-5 days
    Guernsey 81.90 dkk 1233 dkk 3-5 days
    Hungary 164.90 dkk 1655 dkk 6-7 days
    Italy 81.90 dkk 828 dkk 5-6 days
    Northern Ireland 66.90 dkk 828 dkk 3-5 days
    Republic of Ireland 81.90 dkk 1241 dkk 3-5 days
    Jersey 81.90 dkk 1233 dkk 3-5 days
    Luxembourg 64.90 dkk 1233 dkk 3-5 days
    Netherlands 65.90 dkk 1241 dkk 3-5 days
    New Zealand 615 dkk 7410 dkk 7-9 days
    Poland 123.90 dkk 1241 dkk 6-7 days
    Portugal 98.90 dkk 1241 dkk 6-7 days
    Slovakia 123.90 dkk 1241 dkk 5-6 days
    Spain 81.90 dkk 1241 dkk 5-6 days
    Sweden 110.90 dkk 860 dkk 6-7 days
    Switzerland 164.90 dkk 2070 dkk 5-6 days

    Unfortunately we are unable to deliver to any country that is not mentioned in the list above.


    Additional Information:

    All of the terms and conditions can be found here on the DPD website

    Bulk and Oversized Orders

    • Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
    • We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

    Delivery to PO Boxes

    Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

    Australia and New Zealand deliveries

    Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

    Transportation of Liquids & Aerosols

    Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

    • Dangerous or hazardous goods
    • Flammable goods
    • Dated and perishable food/drink
    • Liquids (This includes batteries and battery acid)
    • Glass

    VAT Content and Refunds:

    If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

    We are unable to deliver to the areas listed below:

    Country Post/Zip Code Area
    Denmark
    Denmark
    100 to 999
    3900 to 3999
    Faroe Islands
    Greenland
    France
    France

    France
    97000 to 97999
    98600 to 98999

    20XXX
    Guadaloupe, Martinique
    La Réunion, Guyane FranÇaise
    and Territoires d'Outre-Mer
    Corsica
    Italy
    Italy
    47890 to 47899
    00120
    San Marino
    Vatican City
    Portugal
    Portugal
    09000 to 09499
    09500 to 09999
    Madeira
    Azores
    Spain 35XXX and 38XXX Canary Islands
    USA ALL USA
    UK GX11 1AA Gibraltar
    How do I track my order?

    All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.

    How do I return something?

    We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

    What happens if I miss the couriers when they deliver?

    For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

    If you have any questions about the delivery of your order, our Aftersales team are there to assist you via email at aftersales@onlinegolf.co.uk

    I've made an error on my order - how do I change it?

    If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible by sending us an email at aftersales@onlinegolf.co.uk

    If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

    How do I cancel my order?

    If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays by e-mailing aftersales@onlinegolf.co.uk

    If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.